FAQs
Do I need an account to shop?
No. You can place an order as a guest. If you use a customer account, follow the account link on our website to access your orders.
How do I place an order?
Select an available item and size, add it to your cart, then proceed to checkout. Check your contact details, delivery or pickup option and total before confirming payment.
Which payment methods can I use?
The payment methods currently available for your order are displayed at checkout.
Can I change or cancel my order?
Contact hello@cargostore.es as soon as possible with your order number. We will check whether the order can still be changed before dispatch. Your statutory withdrawal rights remain unaffected.
How do I use a discount code?
Enter your code in the discount field at checkout before paying. The checkout will show whether the code applies to your order.
How do I know my order was received?
You will receive an order confirmation email. If it does not arrive, check your spam folder and contact us with the email address used for your order.
Where do you deliver?
We currently ship within the European Union only. We do not ship to the United Kingdom, Switzerland, Norway, other non-EU countries, the Canary Islands, Ceuta or Melilla.
What are the shipping costs?
Mainland Spain: €10; Balearic Islands: €15; other EU destinations: €20. Shipping is free on orders over €150 for mainland Spain and the Balearics, and over €250 for other EU destinations. Final costs are shown at checkout.
When will my order arrive?
Preparation normally takes up to two business days. After dispatch, estimated delivery is 2–5 business days for mainland Spain and the Balearics, and 2–4 business days for other EU destinations. Weekends and public holidays are excluded. These are estimates.
Can I collect my order in store?
When offered at checkout, you can choose CARGO Bruc — Carrer del Bruc 22, 08010 Barcelona — or CARGO San Sebastián — Getaria Kalea 20, 20005 Donostia–San Sebastián. Pickup is available only at these two stores. Wait for confirmation that your order is ready and bring your order confirmation.
How can I track my parcel?
After dispatch, we will email your tracking information. Follow that link for the carrier’s latest delivery updates.
What if my order is delayed, incomplete or incorrect?
Contact hello@cargostore.es with your order number and a description of the issue. For damaged or faulty goods, include photographs where helpful. We will assist you.
How can I return or exchange an item?
We offer a 30-day return window from receipt. Email hello@cargostore.es for instructions, or bring your item and order confirmation to CARGO Bruc or CARGO San Sebastián. Exchanges depend on availability. Read our Returns & Refunds for conditions and statutory rights.
